Technical Support · Carvoeiro
When something breaks,
We fix it at the source.
Pumps, filters, salt electrolysis, electrical panels, lighting. We’ll see what’s wrong, tell you what it is, and only then decide what to do — in Carvoeiro since 2001.
What we repair
Breakdowns, faults and worn components
Circulation
Pumps and filtration
The pump is noisy, loses flow or no longer starts. The filter lets water through. Often, it’s a mechanical seal, a bearing or a valve — not the entire pump.
- Pump diagnosis, repair and replacement
- Filter and hydraulic system repairs
- Leaks, fittings and loose valves
Water treatment
Salt electrolysis and pH
The cell has stopped producing, the pH is out of control, or the probe is giving strange readings. It’s almost always a matter of calibration, a probe or a cell reaching the end of its service life.
- Repair and optimisation of salt systems
- Replacement and calibration of probes and sensors
- Dosing pumps and automatic pH control
Electrical
Electrical panels and connections
The RCD keeps tripping, a circuit isn’t working, or the electrical panel is not labelled. It’s the part most people put off — and the one that matters most in a swimming pool.
- Electrical panels, controls, protection devices and timers
- Correction of faulty connections and electrical issues
- Carried out in accordance with pool-area regulations
Lighting and automation
Lighting, controls and electronics
Pool lights that fail, colours that won’t change, or controls that have stopped responding. Often, it’s the transformer or the control unit — not the light itself.
- Repair and replacement of underwater LED lights
- Transformers, controls and automation systems
- Electronic components and control boards
We repair what we sell — and also
what was already there when we arrived.
You don’t need to have bought anything from us. Whatever the brand or whoever carried out the installation, we’ll take care of it all the same.
How it works
First, we understand.
Only then do we act.
Replacing parts by guesswork is expensive and rarely solves the problem. That’s why no intervention starts without a diagnosis.
01 Diagnosis
We’ll see what’s wrong
We test the equipment, take measurements and look for the source of the fault — not just the symptom. Often, the part that has stopped working isn’t the part that’s actually at fault.
02 Decision
Repair before replacing
We’ll tell you what’s wrong, how much it will cost to repair and what it would cost to replace it. If repairing doesn’t make sense, we’ll tell you — and if it does, we’ll tell you that too.
03 Intervention
Fixed and tested
We don’t leave until the system is up and running and we’ve checked that the problem doesn’t come back. You’ll receive a written record of what was done and what was replaced.
Work carried out
Drag to see the difference
Real-life pool service cases in Carvoeiro and the surrounding area.
An old installation was transformed into a modern, functional pump room. The filtration system, pump, salt electrolysis unit, heat exchanger and all the pipework were updated.
During the pool renovation, the pump room was updated with a new filter, circulation pump, Innowater salt electrolysis system, electrical panel and new hydraulic configuration. The pool moved away from manual chlorine dosing, operating with a more modern, efficient, practical and automated system.
Replacement of an old heat pump with a WP90 Full Inverter, more efficient and quiet. The technical area was also improved with cleaning, a concrete base, anti-weed membrane and gravel.
Frequently asked questions
What we’re asked most often
Do you repair equipment that wasn’t purchased from you?
Yes. We repair what we sell and also what was already there when we arrived, whatever the brand or whoever carried out the installation.
Is it better to repair or replace?
It depends on the age of the equipment, whether spare parts are available and the repair cost compared with a new unit. We diagnose the problem and tell you honestly which option makes more sense — even when the answer is the one that gives us less work.
Do you diagnose the problem before providing a quote?
Always. Every intervention starts with an on-site assessment, so we can identify the source of the problem rather than replacing parts by guesswork.
Do you carry spare parts, or do they need to be ordered?
We carry the most common parts in our vans, so many faults can be fixed on the first visit. When a part needs to be ordered, we’ll tell you the expected lead time straight away.
Do you also work on the pool’s electrical systems?
Yes. Electrical panels, protection devices, connections and controls are handled by the same team, in accordance with the applicable regulations for pool areas. There’s no need to call a separate electrician.
Is technical support included in the cleaning plan?
No. Regular cleaning plans cover water treatment and routine maintenance. Technical support is a separate service for faults, component replacement and system upgrades.
Do you work outside Carvoeiro?
We work in Carvoeiro and the surrounding area. We deliberately keep our service area focused: it allows us to get there quickly when something goes wrong.
Next step
Tell us what
stopped working.
Diagnosis before quotation · Repair before replacement · Carvoeiro and surrounding areas